Success – Your IT Superpower
Standards + Alignment + Strategy = Success
Working with managed service providers (MSPs) can sometimes feel like a piecemeal, reactive, break-fix approach to IT. Yes, they provide consulting or support services, but rarely are there dedicated resources who know your environment intimately and understand your market, your business, or your IT goals. At Logic Speak, we believe we can best help our clients succeed by playing a proactive role in keeping their IT reliable and productive. In fact, we feel so strongly about our clients’ success that we created an entire department around our process-driven, strategic methodology.
The Technology Alignment Manager (TAM) ensures that all IT activities meet best practices and technology standards that align with the goals and initiatives of your business. The TAM becomes an expert in your technology and will assess your environment regularly. The TAM is involved in all changes, enhancements, and updates. The goal of the TAM is to reduce reactive issues, identify risks, define best practices, and recommend improvements.
The Client Success Manager (CSM) takes the findings and recommendations from the TAM and creates and maintains a strategic IT roadmap for your organization. The proactive process includes a quarterly review to discuss new business initiatives that impact technology needs, issues that have arisen, and roadmap initiatives. The CSM also develops a corresponding budget that provides you with technology spending forecasted anywhere from 90 days to two years. This budget minimizes the need for last-minute emergency IT spends and adds predictability to your IT spending. CSMs also act as a liaison between your organization and any other Logic Speak services.
We want to take the stress out of technology for you and your business. Contact us to learn how.
"Thanks for the quick follow up and the thorough job. It was nice to have my issue taken care of while I was away.”
“You always take care of any issues we have! It is a pleasure working with you!”
“You are always so pleasant and helpful!”
“As always, Logicspeak staff does a terrific job in a timely manner. Thank you!”
Katherine Office Manager, Software Development Firm
“Efficient and friendly, always appreciated!”
Jose, Labor Management Firm
“This company is amazing! I’d recommend them to anybody needing professional computer tech support for a business!”
John D., Achieve Web Design, Inc.
“We’ve worked with Logic Speak for more than 5 years and they’ve grown to part of our organization. I trust the guys at Logic Speak. I know that they stand behind their word and will do whatever it takes to make our systems run as smoothly as possible.”
Doug Fisher, Fisher Engineering
“If things are not working properly, then we are generally in crisis mode. I get concerned when folks cannot use the tools that I pay for, and I feel like I am just flushing money. Our business is deadline driven (permits, construction schedules) where there are major dollar implications if we do not meet our obligations. Logic Speak helps us stay on top of things and keep us up and running.”
Bill Peltier, William J. Peltier and Associates
“I needed an IT company that understood the challenges that we face as an engineering company. Logic Speak is that company! Now I don’t have to think about technology; I can devote time to our clients and projects knowing that they have everything under control!
Jill Gilbert, Holt Consulting Company
“We want partners that care as much about our business as we care about our clients. Not only does Logic Speak go the extra mile to meet our IT needs, they also randomly drop by just to bring us donuts and see how we’re doing.”
Jennifer Aulick, Aulick Engineering
“Great work. Efficient and effective. Thank you!”
Tom Owner, HR Recruiting Firm