Success – Your IT Superpower

Standards + Alignment + Strategy = Success

Working with managed service providers (MSPs) can sometimes feel like a piecemeal, reactive, break-fix approach to IT. Yes, they provide consulting or support services, but rarely are there dedicated resources who know your environment intimately and understand your market, your business, or your IT goals. At Logic Speak, we believe we can best help our clients succeed by playing a proactive role in keeping their IT reliable and productive. In fact, we feel so strongly about our clients’ success that we created an entire department around our process-driven, strategic methodology.

      Our Success methodology starts with two dedicated resources laser-focused on your IT environment and making it work for your business. The result is a strategic technology roadmap aligned with your business needs, goals and plans and a corresponding budget so you can plan your IT spending.
      This really is our secret sauce. We know IT best practices, we evaluate your environment, help define an overall strategy that results in technology that works for your organization. 

Technology Alignment Manager

The Technology Alignment Manager (TAM) ensures that all IT activities meet best practices and technology standards that align with the goals and initiatives of your business. The TAM becomes an expert in your technology and will assess your environment regularly. The TAM is involved in all changes, enhancements, and updates. The goal of the TAM is to reduce reactive issues, identify risks, define best practices, and recommend improvements.

Client Success Manager

The Client Success Manager (CSM) takes the findings and recommendations from the TAM and creates and maintains a strategic IT roadmap for your organization. The proactive process includes a quarterly review to discuss new business initiatives that impact technology needs, issues that have arisen, and roadmap initiatives. The CSM also develops a corresponding budget that provides you with technology spending forecasted anywhere from 90 days to two years. This budget minimizes the need for last-minute emergency IT spends and adds predictability to your IT spending. CSMs also act as a liaison between your organization and any other Logic Speak services.

We want to take the stress out of technology for you and your business. Contact us to learn how.

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Bill Peltier, William J. Peltier and Associates

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