Your IT Success Team:
Our Proven Methodology.
Your Secret Weapon.
Creating a strategic technology roadmap vs. putting out fires
Have you ever felt like your IT provider is just putting out fires? Something isn’t working, they fix it, rinse and repeat. We get it. Many managed service providers offer consulting or support. But rarely do you find partners who know your business environment inside and out, and understand your market, your business and your goals intimately enough to truly see how IT fits into your big picture.
At Logic Speak, we focus on our clients’ long-term success. We believe we can best help you succeed by being proactive about your IT — keeping those fires from starting in the first place.
The foundation of our Success methodology starts with two dedicated resources that are focused on making your unique IT environment work optimally for your business.
Technology Alignment Manager
The Technology Alignment Manager (TAM) ensures that all IT activities meet best practices and technology standards that align with the goals and initiatives of your business. Your TAM becomes an expert in your technology and will assess your environment regularly. The TAM is involved in all changes, enhancements and updates to your system. The goal of the TAM is to reduce reactive issues, identify risks, define best practices and recommend improvements.
Client Success Manager
The Client Success Manager (CSM) takes the findings and recommendations from the TAM and creates and maintains a strategic IT roadmap for your organization. The proactive process includes a quarterly review to discuss new business initiatives that impact technology needs, issues that have arisen and roadmap initiatives. The CSM also develops a corresponding budget that provides you with technology spending forecasted anywhere from 90 days to two years. This budget minimizes the need for last-minute emergency IT spends and adds predictability to your IT spending. CSMs also act as a liaison between your organization and any other Logic Speak services.
Logic Speak’s Success Services
Standards + Alignment + Strategy = Success
Our Success team’s goal is to create a strategic technology roadmap aligned with your business needs, goals and plans.
It really is our secret sauce, one of the reasons we stand out from the competition. We are the experts in IT best practice, and we evaluate how they can be best utilized within your IT environment, defining an overall strategy that works for you.
Here are some of the Success services your dedicated team will provide.
Strategy and Planning
Our priority is to take care of all of your technology needs so you can do what you do best — running your business. We will work with you to make recommendations on how you can leverage technology to achieve your goals. It’s all about getting to know your business, inside and out, and finding the best solutions for your company to run on all cylinders, all the time.
We put together a 24-month review of all proposed and approved recommendations to ensure that together we are proactively moving your organization’s IT forward. This is our gold standard for your IT needs — created from a foundation of deep knowledge of your business.
Logical Business Review
We’ll have quarterly meetings with your team to discuss the previous quarter, projects and technology alignment process tasks, review and adjust the Strategic Roadmap and approve any new recommendations. About that roadmap? It’s not chiseled in stone. It’s a living document that grows and changes as your company grows and your IT needs change.
Working hand in hand with your logical business review, your dedicated team will conduct regular reviews of your technology to ensure alignment with best practices, standards and your business needs.
We are big believers in documenting everything! If it’s not written down, it’s not real. We help document your networks, keep an inventory of your devices, keep up with your passwords and streamline your vendor information. We’ll make sure nothing falls through the cracks. We’re on it!
Nobody wants expenses to pop up, unanticipated. That’s why our team provides you with solid budget recommendations and predictions for your technology spending that you can factor into your long-term plans. We work with intervals that are right for you, from 90 days to two years.
Real-time Metrics Dashboard
Our dashboard lets you see at a glance what we’re doing, how we’re doing it, and all of the activity around your IT, all at your fingertips. You won’t be in the dark about how we’re working for you.
The Logic Speak Difference
We don’t support computers. We support you.
All companies have IT issues. It’s just a part of life in today’s world. At Logic Speak, it’s our job to make sure IT-related problems don’t impact your workflow, your productivity or your bottom line.
Whether you need an overall IT plan, better technical support or just updated hardware and software, we’re your guides to help you navigate the complexities of the technology that powers your business.