Maintain – Technology that Works

Results-based Performanceturning the services value equation upside down

In true managed services organizations, the interests of your business and the MSP are the same— to keep your business online and productive with few IT problems. The real measure of IT success is when IT fades into the background to allow you to get your job done. We all know the repercussions when technology doesn’t work or doesn’t work well—frustrated employees who can’t work efficiently (or at all), reduced billable hours, and loss of revenue for businesses. But we rarely discuss the opposite—the ramifications of IT solutions that are not only reliable but also enable you to maximize employee productivity and the bottom line.

Imagine a world in which your company’s technology not only works but works completely, providing you with the greatest benefits possible from your investment. Imagine employee workstations that boot up immediately, reducing employee time in the break room. Imagine tools that reduce employee frustration and enable them to work at their most efficient. Imagine maximum profits.

At Logic Speak, we believe maintaining our clients’ environments is more than just fixing something when it’s broken. Our Maintain service comprises strategy and planning, traditional support, and everything in between. We proactively maintain and strategically support your organization’s devices and systems so they can stay connected, functional, and secure—all for a flat per covered device price.

            We offer a comprehensive approach to your IT needs that includes support for all of the devices, systems, and software within your organization. Not only hardware such as servers, storage, networks, desktop, and laptops but also business applications such as Microsoft 365, Google Workspace, virtual servers, cloud services, employee onboarding and offboarding, workstation setup, configuration, provisioning, and more. 
            There are  two Service Level Agreement options (Standard or Express) so you can choose the response time that meets your needs and budget. And we offer 24/7 support if you work around the clock or across the globe.

     

    Support

    When you think of an IT support company, this is what you typically envision…a group of people who fix things when they break. And that is part of any IT function. You need all of your devices and applications to work and sometimes things happen. We try and prevent as many things as possible, but we are here to handle any issues with your computers, servers, phones, printers, and more. Plus, we provide support for application challenges with Microsoft 365, QuickBooks or any other company critical tool. We provide remote and onsite support to address the need. 

    Monitoring / Automation

    Having a birds-eye view of your organization is key to ensuring things are working the way they are intended. We keep an eye on your network, backups, devices and various services so that we can spot a potential issue before it becomes a problem. Especially, in a remote working environment, connectivity is critical to staying in business.

    Scheduled Maintenance

    This is all about making sure you are getting the most value out of your technology investments. We want everything you’ve purchased to work like it’s supposed to as long as it can. This isn’t the shiny part of IT, but it’s about keeping everything updated, patches applied, and security up to date. 

    Documentation

    We are big believers in documenting everything! If it’s not written down, it’s not real. We help document your networks, keep an inventory of your devices, keep up with your passwords and streamline your vendor information. 

    Foundations

    These are the nuts and bolts necessary for every business, like AntiVirus, content filtering, DNS protection, email filtering, endpoint backup, and remote connectivity. We provide this as part of our Maintain service and give you access to our client portal to submit issues as well as gain access to your organizations consolidated IT info. 

    Strategy / Planning

    Our priority is to take care of all of your technology needs so you can do what you do best—running your business. We will work with you to make recommendations on how you can leverage technology to achieve your goals. 

    We want to take the stress out of technology for you and your business. Contact us to learn how.

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    "Thanks for the quick follow up and the thorough job. It was nice to have my issue taken care of while I was away.”

    Ricky W.

    “You always take care of any issues we have! It is a pleasure working with you!”

    Kristan K.

    “You are always so pleasant and helpful!”

    Larrica H.

    “As always, Logicspeak staff does a terrific job in a timely manner. Thank you!”

    Katherine Office Manager, Software Development Firm

    “Efficient and friendly, always appreciated!”

    Jose, Labor Management Firm

    “This company is amazing! I’d recommend them to anybody needing professional computer tech support for a business!”

    John D.Achieve Web Design, Inc.

    “We’ve worked with Logic Speak for more than 5 years and they’ve grown to part of our organization. I trust the guys at Logic Speak. I know that they stand behind their word and will do whatever it takes to make our systems run as smoothly as possible.”

    Doug Fisher, Fisher Engineering

    “If things are not working properly, then we are generally in crisis mode. I get concerned when folks cannot use the tools that I pay for, and I feel like I am just flushing money. Our business is deadline driven (permits, construction schedules) where there are major dollar implications if we do not meet our obligations. Logic Speak helps us stay on top of things and keep us up and running.”

    Bill Peltier, William J. Peltier and Associates

    “I needed an IT company that understood the challenges that we face as an engineering company. Logic Speak is that company! Now I don’t have to think about technology; I can devote time to our clients and projects knowing that they have everything under control!

    Jill Gilbert, Holt Consulting Company

    “We want partners that care as much about our business as we care about our clients. Not only does Logic Speak go the extra mile to meet our IT needs, they also randomly drop by just to bring us donuts and see how we’re doing.”

    Jennifer Aulick, Aulick Engineering 

    “Great work. Efficient and effective. Thank you!”

    Tom Owner, HR Recruiting Firm