Your IT Department’s Wing Man
Let us round out your IT department with our skills
If you have an IT department, or just one IT person, you know they often wear many hats.
They have too much to do and not enough time to do it, spending their valuable time overwhelmed by support tickets and trying to keep employees happy. They keep your technology (and your company) running from day to day, but rarely have time to undertake strategic, high-level, value-added projects that could enable your company to make gains in productivity, agility or cost savings.
At Logic Speak, we understand that small and medium-sized businesses don’t have the budget for a comprehensive IT operation. But we also know the value of taking on projects that can make your employees’ lives better and your profits skyrocket.
That’s where our Extend service can help.
Extend is an IT partnership between your existing IT team and Logic Speak. The goal is to increase your IT capabilities, efficiency and agility to help your business achieve its goals. Extend is not a replacement for your in-house IT employees. We just become force multipliers to provide complementary skills that help round out your existing IT operation and maximize your existing IT employee investment without bloating your headcount. We help you streamline day-to-day IT demands so that in-house staff can focus on the overall IT strategy for the organization.
Logic Speak Extend Services
Let us support your IT support
We work with your team to develop a custom strategy and IT budget that lays out clearly defined rules, processes, preferences and roles to provide transparency and avoid territorial conflicts. With our Extend services, we can take on the barrage of support tickets and allow your in-house employees to undertake value-added projects. Or we can be employed for a specific area of IT. Each Extend service arrangement is tailored to your needs and existing in-house expertise.
Logic Speak also offers an additional option available with Extend that offers a dedicated resource to meet your needs. This offers you a dedicated full- or part-time resource for your business that is located remotely or at your location. Logic Speak handles the HR issues, training, management and reporting. You get the benefit of extra IT expertise.
Whether you need help with support, security, infrastructure, compliance, cloud or more, Logic Speak Extend provides the following benefits to your business:
With Extend, your organization gains a wealth of expertise and knowledge in different IT areas without hiring additional in-house resources. At Logic Speak, we have been the leading experts in IT since 2004. During that time, we’ve learned a thing or two about IT, and can extend that knowledge to you.
Instead of investing in IT management tools, you gain access to our tool stack that tracks and reports your day-to-day IT activity. As we define what works best for your organization, we can offer tools like Professional Services Automation (PSA), Remote Access Management (RMM), and various monitoring and security options.
Training and Mentoring
At Logic Speak, we’re not about keeping our knowledge and expertise to ourselves, helping you out but not divulging how or why. Your Extend resource can bring your staff up to speed in needed areas of expertise and help them grow throughout the relationship. We’re happy to pass on our knowledge to your IT staff.
Strategizing and Budgeting
As a Logic Speak customer, regardless of level of engagement, you receive two dedicated resources — a customer success manager and a technology alignment manager. We become experts on your business, needs and technology and assist with strategy, planning, budgeting and more. The result is a strategic roadmap and corresponding budget.
The Logic Speak Difference
We don’t support computers. We support you.
All companies have IT issues. It’s just a part of life in today’s world. At Logic Speak, it’s our job to make sure IT-related problems don’t impact your workflow, your productivity or your bottom line.
Whether you need an overall IT plan, better technical support or just updated hardware and software, we’re your guides to help you navigate the complexities of the technology that powers your business.