In today’s blog, we’re talking about the best method to fixing common technology problems.
If your office is anything like ours, you probably have that one employee who seems to perpetually have issues with their technology. Whether it’s a consistent error which nobody can replicate, or they’re having trouble setting up a particular email setting, it’s a recurring theme that managers only know of two methods to resolve the problem.
If you’re having trouble with an employee who’s not exactly tech-savvy, you’ll be relieved to hear that there’s a third solution for resolving technology problems.
Sometimes managers feel confident that the issue isn’t a cause for concern and that the employee can figure out a way to resolve the issue on their own.
However, this can be an expensive, risky, and time-consuming. The worker might be really smart, but there are some problems in the technology industry that how-to videos can’t fix. The DIY method wastes a lot of time that the employee could spend on more lucrative projects, and it’s generally counter-productive.
Rather than taking the time to learn about and maybe fix the issue, the employee should be spending their time actually doing their job. In this sense, having an employee fix issues for themselves is potentially costing your business double; the time they are spending fixing the issue, and the time they aren’t doing something productive for your business.
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Call Tech Support?
On the other hand, the manager might suggest the employee contact tech support for their everyday technical difficulties.
As in an outsourced technology partner, like Logic Speak, who does the heavy lifting for you.
Rather than the employee sitting there trying to figure out what the issue is, this usually saves save you loads of time. On the other hand, it can be a great way to rack up expensive tech support bills which might break your budget.
In the end, it’s important to realize that your average technology support services aren’t designed to save your business money. Just like you, they’re a business.
Often, they are preying on your company’s need for technical support in a way which is costly and expensive for you. Unlike Logic Speak, they only have their best interests in mind, charging huge rates for their advice.
Which is why managed service contracts are so popular. Managed services are a simple monthly fee where you pay a flat fee for support, no matter how many calls or emails are exchanged to fix the problem.